Delete Your Account

How to request deletion

Send us a deletion request from the email address registered to your account. Sending from the registered address is how we verify the request is really yours.

From the mobile app

1. Open CandidateHub by JobsGlobal.
2. Tap the menu, then Settings.
3. Tap Delete account and follow the prompts. This opens this page and starts the same verified request.

From the website

1. Sign in at jobsglobal.com.
2. Go to Settings.
3. Choose Delete account, or use the email button above.

What happens next

1. We confirm receipt of your request, usually within 2 business days.
2. We verify that the request comes from the account holder. We may ask one additional question to confirm your identity.
3. Your account is deactivated immediately on verification, so your profile stops being visible to other members and to employers.
4. Your personal data is permanently deleted or irreversibly anonymised within 30 days of verification, and we email you to confirm.

What is deleted

• Your account credentials, email address and phone number.
• Your profile: photos, headline, biography, date of birth, nationality and location.
• Your CV and any uploaded documents, portfolio items and video resumes.
• Your work experience, education, certifications and skills.
• Your job applications, saved jobs and job alerts.
• Your posts, comments, reactions and polls.
• Your connections, follows, group and page memberships, and event RSVPs.
• Your direct messages, as shown in your own inbox.
• Your push notification tokens and device preferences.

What is retained, and for how long

• Messages you sent to other membersmay remain in the recipient’s inbox, attributed to a removed user. We cannot delete another member’s copy of a conversation.
• Applications already delivered to an employer remain with that employer, who is a separate data controller. Contact the employer directly to ask them to erase it.
• Financial and tax records for any purchases are retained for up to 7 years where required by UAE law. These are limited to transaction records, not your profile.
• Security and abuse logs are retained for up to 12 months for fraud prevention, then deleted.
• Encrypted backups are rotated and fully purged within 90 days.

Alternatives to deletion

Deletion is permanent and cannot be undone. If you only want a break, you can instead hide your profile from search, turn off email and push notifications, or make your profile private in your settings. Email it@jobsglobal.com if you would like help choosing.

Export your data first

You have the right to receive a copy of your data before deleting. Ask for an export in the same email and we will send it before we delete anything.

Questions

Jobs Global HR Consultancy
Business Village Building, Block-B, 7th Floor, Office No. 734
Port Saeed, Deira, Dubai, United Arab Emirates
it@jobsglobal.com

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